[syc0path]

My wife used her key fob to go thru the menus and set things up the way she wants them. A couple days later, I went thru w/ my key fob and did the same thing. The problem is that some of the things I changed were also changed on her profile!

For example, she prefers the Touring setting on the instrument cluster, while I prefer Sport. But when she got back in the vehicle, it was still on Sport. And when I got in, my radio station presets were correct. But it was still tuned into the last station that she was listening to. I haven't looked at things like lane change alerts and adaptive cruise control, but I hope those switch properly w/ each profile. Expecting the vehicle to behave a certain way and then it behaves in a different way while driving is a serious safety hazard.

Also, while playing around w/ the settings, it somehow got stuck in the instrument cluster menu. I've changed the things I want to change, but the menu itself won't close. The manual tells u several times how to access the menu (hold down the center check mark button on the right button pad on the steering wheel), but never how to get out of it! I tried holding that button again, but that doesn't work. And there's no exit button or exit setting on the screen to select. Turning the vehicle off and restarting it doesn't work either.

 

[syc0path]

Any info about this? I also noticed that this problem happened around the time that the OnStar trial ran out, so I don't know if that's related or not.

 

[repairman54]

Auto updates can change things. Or lack of installing updates can affect programs also.
Updates are a double-edged sword.

 

[syc0path]

It didn't say anything about a software update, but it could have happened in the background.

A few questions:

1) The vehicle should automatically switch to the correct driver profile depending on which key fob is in the car, correct?
2) The menu issue seems like some kind of glitch -- if it was a phone or a laptop, I would reboot it. Is there any equivalent procedure to reset the system?
3) If not, the next best option would probably be to disconnect the battery. Will that affect electronic systems in the vehicle? Is there some kind of procedure to avoid having issues with the electronics when replacing the battery?

 

[repairman54]

Yes fob determines driver 1 or 2. If both fobs are in the vehicle, then it can get confused.
You have a 3/36 bumper to bumper warranty, don't go disconnecting batteries, don't be foolish, take it in for service.
There may be a dealer software update that we do not know about, every technical update is not announced to the world.

 

[RandyMan]

My 2019 only uses driver number to set memory seat/mirror/steering wheel position. Did the 2023 get more robust settings for drivers?

 

[repairman54]

My '20 also sets radio station and XM memory. Not sure on HVAC as we use the same settings.

 

[syc0path]

Just noticed yesterday that it's no longer stuck in the the cluster menu.

I also emailed the salesman to ask about these issues, and he said that the GM rep told him that u need data in the vehicle to use the profiles. Since it no longer has OnStar, the profiles won't work. That's clearly not true, since I just switched back and forth between the profiles yesterday. Although, I did have to switch them manually by choosing them on the screen, instead of it doing it automatically depending on which fob I was carrying. Speaking of which...

If both fobs are in the vehicle, then it can get confused.

I figured that would the case, and I have been careful to leave 1 fob in the house while testing w/ the other.

Further confusing the issue is that I think that the fob I started using as my fob was actually the fob that the salesman programmed as my wife's fob at the dealership. So settings like the passive door locking were doing the exact opposite (she wanted it but didn't have it, I had it but didn't want it).

I also found that the Collision Avoidance settings are global -- no matter which profile I'm in when I set them, both profiles end up w/ the same settings. IMO, that is dangerous. As I said earlier, expecting the vehicle to behave a certain way and then it behaves in a different way while driving is a serious safety hazard.

At this point, I'm afraid the only way to figure this out is to set up a grid and systematically test every function to see which change and which don't. I'm also gonna experiment w/ the lock/unlock behavior of the fob and how the driver profiles are affected. It's a good thing I'm a researcher by trade. But I think it's ridiculous that Chevy doesn't already have this well-organized and documented already.

 

[RandyMan]

Hmmm, maybe I need to poke around a bit more. I have not noticed any settings changing between my wife and I (but she really does not drive very often due to health issues). We have also never used Onstar. I do, however, have it connect to my home wi-fi when it is in range.

Now I am curious since I scanned the owner's manual and infotainment manuals and nothing is mentioned regarding "profiles" or "drivers" except the memory seat/mirror/steering wheel options if you have the memory option package.

For the Fobs selecting the correct driver #, it works for us most of the time. The caveat is that I am old fashioned and open my wife's door for her to get in. So, she is almost always in before me, and she carries the fob in her purse. Sometimes this causes the Traverse to pick her as the driver. In this case I just long press my memory setting on the door and it sets up my seat/mirrors/steering wheel. (I then look over to her and tell her we can't go anywhere since the car thinks she is the driver, and I am at the controls.)

Maybe I'll play around and see if I am missing out on some fun stuff with the settings.

-RandyMan

 

[repairman54]

My '20 HC collision settings are fob dependent. I shut off the auto braking with my fob in the vehicle, it did not transfer to my wife's fob and she experienced the hard braking for the invisible man on a dirt road. Fortunately it was only a 15-mph event and no pizza coming home on the pass. seat.

 

[syc0path]

I've done some more experimenting and figured out a few things. 1st, a couple of confounding variables:

1. U have to exit the menus before shutting off the vehicle in order for it to recognize and automatically load the profile for the other fob. In other words, I changed settings in my profile, shut the car off, and then went inside to exchange fobs. When I came back out w/ her fob, it did not automatically load her profile. Then I went back and exchanged fobs again, except this time I made sure to exit out of the menu before shutting down. When I came back w/ her fob again, it automatically loaded her profile.

2. I continued to have trouble w/ the passive auto-lock feature on her profile. I discovered that if u unlock (either by pressing the button the door handle or using the fob) but don't open a door, it will not auto-lock when u walk away. In fact, u have to open the door for 1 second? Or maybe a certain distance? I opened the door a couple inches and then closed it again immediately, and that was not enough to allow the auto-lock to resume. But if u open the door enough to get into the vehicle, then it will auto-lock correctly. See my other post for more about passive auto-locking.

My methodology for testing is thus: I wrote down my wife's name on a post-it note and put it by the gauge cluster and the interface screen. Then I took pix w/ my phone of the various settings. This provides a visual reference of which setting is in which profile, to avoid confusion. I then exited the menu, exchanged fobs, updated some settings to my preferences, and repeated the process. Then I added "after changing settings" to my wife's post-it and reviewed her settings again.

I didn't check every single setting (in part becuz most of them are the same between our profiles), but this is what I did find:

Climate control auto defog, Navigation auto-zoom, Passive door lock, and the Radio/audio system are all profile-specific.

Forward collision avoidance and instrument cluster (ie, Sport vs Touring gauge layout) are global, so that both profiles have the same settings. I renew my objection about how dangerous it is for the Forward collision avoidance system to work this way Hopefully they'll fix it w/ a software update.

1 more thing: to exit the Cluster menu, press the left arrow on the steering wheel pad. This opens a menu on the left side of the cluster screen. Select Settings (the gear icon). Use the left arrow to Info (the 'i' icon). Wait about 2 seconds and it will exit the menu. This is not documented anywhere in the manual.

 

[RandyMan]

On your infotainment screen (radio) do you have a "user" icon? Is that how you set these profiles?

-RandyMan

 

[syc0path]

On your infotainment screen (radio) do you have a "user" icon? Is that how you set these profiles?

-RandyMan

Yes. I can select either profile from that screen, regardless of which fob I have. By default, it will choose the profile that is associated with the fob unless I change it manually. But I almost always have the fob associated with the profile I want to change, just to eliminate a potential confounding variable.

 

[RandyMan]

Thanks. My 2019 does not have that "User" icon, so no luck for me. I just get mirrors/seats/steering wheel.

 

[rbarrios]

I have the chevy app on phone.
2 days ago i noticed the app was also on the radio. I logged in thru it.
Now when i start up the vehicle i believe it says welcome robert...
If youre not robert,
And theres several lines for other users.
Have not played around. But i get the impression that some settings may be associated with each user.

 

[repairman54]

Depending on trim / infotainment system level seat settings, outside mirrors, steering wheel adjustments and radio stations saved will be set to the fob being used to start the vehicle.
Just a few that my '20 HC does. Just learning my '23 Silverado's functions.