Following is the text of an email I sent to OnStar:
On March 8, 2010 I was sent an odd (to me anyway) form letter asking me to test our OnStar button because there might be some problem with it that may affect the car's battery.
So, on March 12, 2010 I drove it out of the garage and pressed the blue button as requested. Voila, Jessica answered and nicely asked why we had never completed the activation, etc. She then explained that we had a year of premium service starting in July of 2009 when we bought the car.
Well, the odd part of this is that we had no idea that OnStar was included and operational. We have never pushed any button or heard a peep from OnStar - that I can recall anyway. We also had no idea that there was 30-minutes of telephone usage included.
Bear in mind that we shopped over the Intenet and sent a cashier's check for the car from some unknown, unseen dealer in California. They delivered it to my son in Reno, Nevada and he drove the car up to us.
Therefore, we never met the sales person, (talked to him only a few minutes when he said thanks for the sale), visited the dealership or even met the delivery drivers.
There was no explanation of OnStar or anything else with anyone. All the papers were removed from the windows, etc and have remained unopened in our glovebox.
Therefore, since there was minimal investment on the part of any dealer or GM, perhaps you could start the OnStar 1-year from this date forward?
Thanks in advance,
BTW, Jessica is probably still laughing...
On March 8, 2010 I was sent an odd (to me anyway) form letter asking me to test our OnStar button because there might be some problem with it that may affect the car's battery.
So, on March 12, 2010 I drove it out of the garage and pressed the blue button as requested. Voila, Jessica answered and nicely asked why we had never completed the activation, etc. She then explained that we had a year of premium service starting in July of 2009 when we bought the car.
Well, the odd part of this is that we had no idea that OnStar was included and operational. We have never pushed any button or heard a peep from OnStar - that I can recall anyway. We also had no idea that there was 30-minutes of telephone usage included.
Bear in mind that we shopped over the Intenet and sent a cashier's check for the car from some unknown, unseen dealer in California. They delivered it to my son in Reno, Nevada and he drove the car up to us.
Therefore, we never met the sales person, (talked to him only a few minutes when he said thanks for the sale), visited the dealership or even met the delivery drivers.
There was no explanation of OnStar or anything else with anyone. All the papers were removed from the windows, etc and have remained unopened in our glovebox.
Therefore, since there was minimal investment on the part of any dealer or GM, perhaps you could start the OnStar 1-year from this date forward?
Thanks in advance,
BTW, Jessica is probably still laughing...
Is this first GM Vehicle? GM has been doing the first year free with Onstar for quit some time I remember the same deal on my 2004 Silverado only at that time they didn’t give any free minutes on the phone. I think this is a very good way for some one to test it out and see if you would like it. There is normally a free 3 month trial the XM radio if you have that install on your vehicle.
