Traverse Forum banner
1 - 20 of 21 Posts

·
Registered
Joined
·
70 Posts
Discussion Starter · #1 ·
I find it hard to believe that the Chevy dealer Maintenance dept this past Saturday, Dec 14, 2019, shorted me almost one quart of oil on my oil change. I just happened to check the oil the next day and the stick as almost empty of oil. What kind of excuse could the tech have that worked on my Traverse. How am I supposed to trust them with anything next time? I need some advice, please. Like my transmission service etc. I am posting a few images. The oil stick has a blur but you can get the jest of it. You can see the golden color which is the oil on the bottom left of the stick. It took almost a quart today to bring it up to the fill line. Should I go elsewhere next time? I posted an image where the oil stick is full. That was after I had to buy oil.
8705
8707
8708
8709
 

·
Registered
Joined
·
1,003 Posts
Not a big deal since you caught it right away... It's worth a call to the dealer to make sure the tech is being more careful with oil levels so he doesn't get himself fired.

As far as going back there, it's up to you. The dealer we bought the Sonata from 10 years ago does free lifetime oil changes, so they've done every oil change on it. Almost every time I take it, before I get in the car to leave they pop the hood and show me the oil level.
 

·
Registered
Joined
·
11,689 Posts
what does the Gen2 3.6 Traverse take in oil?
6 qts?
Could be he dialed up traverse- and put in what the early Gen1 took, 5.5 qts.???
 

·
Registered
Joined
·
557 Posts
Dealers are often sloppy, its a shame there are so few who care about the quality of their work.. You can find a plethora of stories on the SS Sedan forums where the dealer only put in 6 qts (it takes 8) for an oil change.
 

·
Registered
Joined
·
1,003 Posts
what does the Gen2 3.6 Traverse take in oil?
6 qts?
Could be he dialed up traverse- and put in what the early Gen1 took, 5.5 qts.???
My '14 shows 6 for a filter and oil change... I guess they revised that with the '13 refresh to help with the timing chain issues?
 
  • Like
Reactions: Me and My Chevy

·
Registered
Joined
·
11,689 Posts
well around that time- they also began to use the PF-63 oil filter-- no longer the smaller PF-48.
slightly more capacity in the larger filter I guess
 
  • Like
Reactions: Me and My Chevy

·
Registered
Joined
·
17 Posts
I have had it happen to me a couple times and I always let the service manager know about it. So I always check before living dealer . You might want to also mark your tires if you have them rotated. I believe a lot of dealers do this. If they save one quart of oil per change they have made more profit. Most people trust the dealer and wont check. And 10 to 30 oil changes a day really adds up the $
 

·
Registered
Joined
·
1,003 Posts
I have had it happen to me a couple times and I always let the service manager know about it. So I always check before living dealer . You might want to also mark your tires if you have them rotated. I believe a lot of dealers do this. If they save one quart of oil per change they have made more profit. Most people trust the dealer and wont check. And 10 to 30 oil changes a day really adds up the $
I'm sure there is a service department somewhere that operates this way, but the franchise dealer owner would certainly not take that risk. Replacing engines or having insurance claims against their service department is certainly not more profitable in the long run.
 
  • Like
Reactions: Me and My Chevy

·
Registered
Joined
·
896 Posts
You should be upset, good thing you checked. You should bring it to their attention, also, usually most oil change places advertise their special price as "most cars" or up to 5 quarts. They charge for more.
I used bring my 1995 Blazer to a Jiffy Lube at a Sears. The invoice said Zero Zerks. Sure enough they weren't greasing my tie rods or ball joints which had grease fittings. We must check everybody's work. You know the old saying.
"If you want something done right, do it yourself".
 

·
Registered
Joined
·
1,403 Posts
And tell them to be careful where they place their pads when lifting. Many of them just hit the pinch weld with the lift
 
  • Like
Reactions: Ed999

·
Registered
Joined
·
113 Posts
I always check before I leave. Also, GM grades the dealers on a harsh scale with surveys. Anything below 5 stars on the review and they get demotions for future considerations so they worry and that email survey.

Its always best to hash it at with the service manager.
 

·
Registered
Joined
·
70 Posts
Discussion Starter · #12 ·
You should be upset, good thing you checked. You should bring it to their attention, also, usually most oil change places advertise their special price as "most cars" or up to 5 quarts. They charge for more.
I used bring my 1995 Blazer to a Jiffy Lube at a Sears. The invoice said Zero Zerks. Sure enough they weren't greasing my tie rods or ball joints which had grease fittings. We must check everybody's work. You know the old saying.
"If you want something done right, do it yourself".
Its the free oil change you get for buying the Traverse. Its under warrenty
 

·
Registered
Joined
·
29 Posts
Not a big deal since you caught it right away... It's worth a call to the dealer to make sure the tech is being more careful with oil levels so he doesn't get himself fired.

As far as going back there, it's up to you. The dealer we bought the Sonata from 10 years ago does free lifetime oil changes, so they've done every oil change on it. Almost every time I take it, before I get in the car to leave they pop the hood and show me the oil level.
I find it hard to believe that the Chevy dealer Maintenance dept this past Saturday, Dec 14, 2019, shorted me almost one quart of oil on my oil change. I just happened to check the oil the next day and the stick as almost empty of oil. What kind of excuse could the tech have that worked on my Traverse. How am I supposed to trust them with anything next time? I need some advice, please. Like my transmission service etc. I am posting a few images. The oil stick has a blur but you can get the jest of it. You can see the golden color which is the oil on the bottom left of the stick. It took almost a quart today to bring it up to the fill line. Should I go elsewhere next time? I posted an image where the oil stick is full. That was after I had to buy oil. View attachment 8705 View attachment 8707 View attachment 8708 View attachment 8709
[/QUOT
 

·
Registered
Joined
·
29 Posts
I find it hard to believe that the Chevy dealer Maintenance dept this past Saturday, Dec 14, 2019, shorted me almost one quart of oil on my oil change. I just happened to check the oil the next day and the stick as almost empty of oil. What kind of excuse could the tech have that worked on my Traverse. How am I supposed to trust them with anything next time? I need some advice, please. Like my transmission service etc. I am posting a few images. The oil stick has a blur but you can get the jest of it. You can see the golden color which is the oil on the bottom left of the stick. It took almost a quart today to bring it up to the fill line. Should I go elsewhere next time? I posted an image where the oil stick is full. That was after I had to buy oil. View attachment 8705 View attachment 8707 View attachment 8708 View attachment 8709
 

·
Registered
Joined
·
29 Posts
You can talk to the service and show them who serviced your car. Also report it to GM toll free number. Plenty of thing get swept under the rug at dealerships level. Speaking from a Salesman and escorting some customers to our own dealership maintenance department. Hang in there.
 

·
Registered
Joined
·
13 Posts
I find it hard to believe that the Chevy dealer Maintenance dept this past Saturday, Dec 14, 2019, shorted me almost one quart of oil on my oil change. I just happened to check the oil the next day and the stick as almost empty of oil. What kind of excuse could the tech have that worked on my Traverse. How am I supposed to trust them with anything next time? I need some advice, please. Like my transmission service etc. I am posting a few images. The oil stick has a blur but you can get the jest of it. You can see the golden color which is the oil on the bottom left of the stick. It took almost a quart today to bring it up to the fill line. Should I go elsewhere next time? I posted an image where the oil stick is full. That was after I had to buy oil. View attachment 8705 View attachment 8707 View attachment 8708 View attachment 8709
Never go to the dealer. Find a well-established independent shop. You'll be better off
 

·
Registered
Joined
·
896 Posts
I always check before I leave. Also, GM grades the dealers on a harsh scale with surveys. Anything below 5 stars on the review and they get demotions for future considerations so they worry and that email survey.

Its always best to hash it at with the service manager.
On that note, We bought our Buick Terraza at Brogan Buick Cadillac in Ridgewood NJ years ago, they are no longer there. I had the vehicle in for service and the service adviser told me I should give them a 5 star rating. He didn't bother to ask me If I was satisfied with the service or if all my concerns had been addressed, he just wanted me to give them a good rating. What ever happened to customer service?
A year ago I was shopping for a Pre-Owned vehicle. I found a nice enclave at a Buick dealer in Little Falls NJ. The truck was a Certified Vehicle, was pretty nice except that it was a bit dirty inside. It was on the lot for a few months so I figured it was used a bit after they took it over. The only problem that I saw, and I brought it to their attention three times, was the drivers door controls plastic bezel was broken and the mirror adjustment switch receded into the door console when you tried to use it.
The sales associate said that it worked, I said it must be fixed. He said let me talk to the owner. I should have said to him whats that about, isn't it a certified pre-owned and shouldn't it be brought up to near new condition?
I should have said either it gets replaced or keep the vehicle. They brought to the service department, I even asked the service adviser if they had the parts to repair it, he said yes. What they did was try to glue it. You really need to check up on their work. It wasn't until after I picked it up that I discovered that they tried to glue it instead of replacing it. I had to bring the truck back after I took delivery to have the part properly repaired. I was waiting for a survey questionnaire from GM on my experience but never received one, good for the dealer.
 

·
Registered
Joined
·
8 Posts
I just changed the oil and filter on my 2019 3.6. I bought it used with 15k on it and it's at 23k now. The Chevy dealer where I bought it Certified it and claimed to have done an oil change on it before delivery and put a sticker on the windshield noting the next oil change. I noticed how clean it was all around the engine and suspect that the service wasn't done. seeing how easy it is to reset the oil life on the DIC, what are the chances that no service has ever been performed on this vehicle? The drain plug and filter were very tight and the oil was dirtier than I would expect. Also, I noticed that 6 quarts only brought the level on the stick halfway. I'll continue to monitor it.
 
1 - 20 of 21 Posts
Top