Turbojet said:
Thanks for the info, I'll be contacting the dealer tomorrow :thumb:
when you ordered- you may have been given a printout.
an order confirmation # should be on it. (numbers and letters--- I think its about 6 characters long.
on some forums- some people may be nice enough to look up the status. using this code.
Sometimes a salesman may stop giving you updates when you 'call' too often.
Infor from another site...... below.
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Event code 1000 means the dealer has sent the order to GM, and GM has accepted the order as a error free order, but it has not been allocated to the dealer yet, and has no production status. It is still floating around in cyber space.
The next event code would be Event 2000 which means the dealer has placed the order with GM through earned allocation. Large dealers earn more allocation than small ones, are can usually place orders quicker.
Event 2500 mens GM has accepted the order into their production process, and a build date soon becomes available.
Event 3000 quickly follows 2500 in most cases, and means the vehicle is scheduled for production. The dealer will not be able to give you an accurate production time until Event 3000.
Event 3800 means the vehicle has been built, and this is the first Event that will give a VIN. After the vehicle receives a VIN, your dealer can do paperwork to complete the deal, if necessary.
Event 4200 means the car has been shipped to the dealer, and event 5000 means the car has been received by the dealer.
A dealer can order vehicle in a number of different ways:
a. Through earned allocation - a dealer, by selling from his inventory, earns the right to order more vehicles on a pretty much automatic basis. If he sells a Traverse, he earns another one. If he sells 10 in a month, he may earn 12, depending on his incentive status and the language of his dealer agreement.
b. Sold orders - a retail sold order is placed within the dealer's allocation, however, it is given a higher priority status. That means it should be built before any stock units of the same model and order time are built.
c. Incentive orders - such as GM employee orders, Dealer Rental Vehicle orders - are given a special priorty also.
d. Fleet orders - are made using a different status request, and are made outside of a dealer's allocation independent of any earning made by the dealer on retail units - and of course, are given a higher priority status.
c. Commercial stock units - are made out of an entirely separate allocation from the dealer's retail allocation. This type of order is only available to dealers who participate in the GM Business Central program which is supported by GM Fleet and Commercial Operations group. As mentioned before, Business Central dealers have separate allocation, but only for WT half ton trucks, HD trucks (2500 and 3500 Silverados) and vans (cargo, passenger, and cutaway).
Once a vehicle is ordered, the process is mostly out of the dealer's hands. He can follow it through the system, however, changes can only be made before the order is Preferenced (Event Code 3000).
An order usually takes only 6 - 8 weeks to produce, with transportation taking up to 3 weeks. Vehicles are mostly shippied by rail, unless within a short driving distance from the assembly plant. Transportation is handled by 3rd party contractors, including major railroad companies. Once in a transit status - the vehicle has been shipped - again the dealer has almost no control over the unit. Transit status changes to 5000 when the dealer gets the vehicle on its premises.
Ordering can be very frustrating for a retail customer, because so much of the process is non-transparent, and also because their dealer has so little control.
From the dealer's standpoint, a customer always wants to know how long it will take to arrive, and will be very anxious the closer the estimated time arrives. We begin to get those anxious calls about 3 weeks before the estimate, and if it goes beyond, the customer is usually beside himself with anticipation. Unfortuantely, there is almost nothing we can do to hasten the delivery of a vehicle. It's a sad truth, but a truth, nonetheless.
Hope this helps explain the process.
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