Repurchase Process? - Chevy Traverse Forum: Chevrolet Traverse Forum
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post #1 of 17 (permalink) Old 06-26-2019, 11:29 PM Thread Starter
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Repurchase Process?

Just learned today that GM is doing a “straight repurchase” of our 2019 Premier Redline Traverse after just 11,000 miles. After a torque converter replacement, ECM replacement, and twice having the brake system go out, they have concluded the vehicle is no longer safe for the road and will not repair or let us have the vehicle back. Has anyone gone through this? I assume this is essentially the same as a lemon law claim. Any comments on similar experiences would be appreciated. Just not sure exactly how this plays out.
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post #2 of 17 (permalink) Old 06-27-2019, 01:14 AM
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What are they offering as terms of the buy back?
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post #3 of 17 (permalink) Old 06-27-2019, 07:59 AM
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Been there, done that with my sister's '04 Crossfire, after months of numerous repairs even the German's at the manufacturer, Mercedes, couldn't figure out and solve all the electrical problems.


A true buy back is where the manufacturer gives 100% credit of the original MSRP against deduction from the MSRP of an equivalent or greater priced vehicle, the buyer to make up any difference in between the two. In our case the MSRP of the new '05 Crossfire was $174 greater than the '04 so the final cost was $174 plus State taxes on $174 and costs related to title, registration and transfer of plates.


As a side note......be careful you don't get screwed by the State, i.e. some States require paying tax on the entire new purchase prices instead of the differential between the price of the new car against the trade. At time the '04 was purchased in MD which required full tax, but since it was a manufacturer's buy back good at any Chrysler dealer the '05 replacement vehicle was obtained in FL which only taxes the differential in purchase price.
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Current Chevys -'19 Silverado RST;'18 Malibu LT Redline;'18 Traverse Premier Redline<br /><br />Previous&nbsp; Chevys:16 Silverado LT;16 Malibu LT2;'17 Impala;'16 MalibuLT;'15 Camaro LS;'15 Traverse; '13,'12 and '07 Avalanche LTs; '11 Tahoe LT; '13 &'11 Malibu LTs; '08 Trailblazer;'06 Colorado WT..... Chrysler era.....'80 Citation;'75 Impala;'72 Chevelle;'69 Camaro R/T;'65 Impala SS;'62 Nova

Last edited by Thomcat; 06-27-2019 at 08:08 AM. Reason: added note
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post #4 of 17 (permalink) Old 06-27-2019, 08:13 AM
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Originally Posted by Thomcat View Post
Been there, done that
...but since it was a manufacturer's buy back good at any Chrysler dealer the '05 replacement vehicle was obtained in FL which only taxes the differential in purchase price.

should read ..... '05 replacement vehicle was obtained and registered in FL which only taxes the differential in purchase price.

Current Chevys -'19 Silverado RST;'18 Malibu LT Redline;'18 Traverse Premier Redline<br /><br />Previous&nbsp; Chevys:16 Silverado LT;16 Malibu LT2;'17 Impala;'16 MalibuLT;'15 Camaro LS;'15 Traverse; '13,'12 and '07 Avalanche LTs; '11 Tahoe LT; '13 &'11 Malibu LTs; '08 Trailblazer;'06 Colorado WT..... Chrysler era.....'80 Citation;'75 Impala;'72 Chevelle;'69 Camaro R/T;'65 Impala SS;'62 Nova
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post #5 of 17 (permalink) Old 06-27-2019, 09:40 AM
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You really did not get lucky with your '19 Traverse. Good luck. You deserve a replacement. Cannot figure a vehicule that has been in production since 2018 can go with so many issues like yours.

Traverse 2017, chevy Uplander 2009 LT short wheelbase, Impala 2003, jeep cherokee Laredo 1990, chevy citation 1984 2.8 v6, vauxhall Firenza1972, rambler american 1964 model 330, vauxhall velox 1956 rebuilt, NSU Prinz 1961 2 cylinder micro car rebuilt, Renault Dauphine 1960 rebuilt, ford prefect 1952 ( english car with non hydrolic brakes rebuilt. Honda 1986 motorcycle in new condition and 13 travel trailers from a Boler 1300 to a Rockwood mini lite 20 feet.
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post #6 of 17 (permalink) Old 07-01-2019, 08:18 PM Thread Starter
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Still waiting on details of the buyback. 5 weeks without the vehicle at this point. They initially offered a replacement vehicle and didn't mention anything about a repurchase. Only after visiting with an attorney did we learn that a repurchase was possible. Ridiculous.
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post #7 of 17 (permalink) Old 07-03-2019, 08:09 AM
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I'm still trying to get my head around this to dangerous for the road and "won't let you have the vehicle back" bull$hit. Only point I can see is if financed by GMAC as the the primary leinholder in which case they should forego any payments including finance charges. If owned outright or financed independently, likely owner has a legal right to demand the vehicle back free of any written release or charge the dealer with theft. How can a dealer that is too incompetent to repair it properly instead determine that it is unsafe for the road?


Other point I can't get my head around is how anyone can let the dealer hang onto a new vehicle for 5 weeks leaving him in limbo waiting for a response. If a buy back the dealer should have paperwork documenting the request within a day .... may require a factory field rep visit which should also be documented in contemporary paperwork.......certainly not 5 weeks.



An offer of replacement is a dealer level decision and can be done immediately. The moment the dealer offered a replacement it should have been OK, fork over your offer for a test ride - and explain your rationale for determining equivalency of value or better.

Current Chevys -'19 Silverado RST;'18 Malibu LT Redline;'18 Traverse Premier Redline<br /><br />Previous&nbsp; Chevys:16 Silverado LT;16 Malibu LT2;'17 Impala;'16 MalibuLT;'15 Camaro LS;'15 Traverse; '13,'12 and '07 Avalanche LTs; '11 Tahoe LT; '13 &'11 Malibu LTs; '08 Trailblazer;'06 Colorado WT..... Chrysler era.....'80 Citation;'75 Impala;'72 Chevelle;'69 Camaro R/T;'65 Impala SS;'62 Nova
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post #8 of 17 (permalink) Old 07-03-2019, 08:30 AM
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Originally Posted by Capucine View Post
You really did not get lucky with your '19 Traverse. Good luck. You deserve a replacement. Cannot figure a vehicle that has been in production since 2018 can go with so many issues like yours.

I can....not just luck....competence is also important. Pulling a TC is no joke requiring separation of engine and transmission assemblies in a cramped transverse configuration and lots of other lines, wiring and other crap require removal and assembly. The question you have to ask yourself every time you being in a vehicle for service is "Are they capable of repairing the complaint item without screwing up two or three other systems making the repair?" Follow an improper procedure or use a shortcut or use an improperly trained mechanic and it is a fix one system and damage two or three others deal.

Current Chevys -'19 Silverado RST;'18 Malibu LT Redline;'18 Traverse Premier Redline<br /><br />Previous&nbsp; Chevys:16 Silverado LT;16 Malibu LT2;'17 Impala;'16 MalibuLT;'15 Camaro LS;'15 Traverse; '13,'12 and '07 Avalanche LTs; '11 Tahoe LT; '13 &'11 Malibu LTs; '08 Trailblazer;'06 Colorado WT..... Chrysler era.....'80 Citation;'75 Impala;'72 Chevelle;'69 Camaro R/T;'65 Impala SS;'62 Nova
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post #9 of 17 (permalink) Old 07-04-2019, 12:08 AM Thread Starter
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Update...now they tell us it will be another week and a half and by then they HOPE to have an “offer” for repurchase. GM just lost me for life as a customer. That will be nearly 7 weeks without the vehicle. Do I seek the assistance of an attorney? This has gone well beyond what anyone would consider a reasonable amount of time to resolve the issue.
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post #10 of 17 (permalink) Old 07-04-2019, 01:19 PM
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Always afraid to bring a vehicule to the dealer for repairs. Missing bolts, washers and nuts, scratches on the body pinch weld damaged by the lift and the list has no ending

Traverse 2017, chevy Uplander 2009 LT short wheelbase, Impala 2003, jeep cherokee Laredo 1990, chevy citation 1984 2.8 v6, vauxhall Firenza1972, rambler american 1964 model 330, vauxhall velox 1956 rebuilt, NSU Prinz 1961 2 cylinder micro car rebuilt, Renault Dauphine 1960 rebuilt, ford prefect 1952 ( english car with non hydrolic brakes rebuilt. Honda 1986 motorcycle in new condition and 13 travel trailers from a Boler 1300 to a Rockwood mini lite 20 feet.
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