The elephant not discussed was a dealer that can't handle an LOF without a four week lead time. Most dealers have a lane dedicated to LOFs and many don't even require appointments and offer reasonable service times. I had a dealer that I bought new from and loved their sales and service depts. Moved to a new town and wasn't impressed with several different dealers service (or sales) depts. I ended up finding an ASE certified shop with great service and even better prices. Don't put up with service you feel is subpar, you will always be doubting.