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Author Topic: Towing expense reimbursement due to recalled part  (Read 1344 times)
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farley11
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« on: January 06, 2014, 04:06:02 PM »

Hello,

Last Friday my wife's Traverse broke down (loss of coolant) and I had to have it towed to the dealership.  The failed part was on the recall list and I was wondering if Chevy will reimburse me the towing fees since it's Chevy's fault the vehicle broke down.  I am currently waiting on a return call from the dealership but this place has been known to take a while so I figured I would ask this community.  Thanks!
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Stockholm Traverse
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« Reply #1 on: January 06, 2014, 07:33:14 PM »

Sounds to me like a more than reasonable request. Let us know how it goes.
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2012 Chevrolet Traverse 1LT AWD, White, Dark Gray/Light Gray, Premium cloth seat trim
Options: quad seats, remote start
GM Accessories: cargo security shade, cargo area net, front floor console organizer
Other: WeatherTech® floor mats and cargo liner, Reese Towpower 51083 Pro Series Class I Hitch
Rusty
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« Reply #2 on: January 07, 2014, 09:14:41 PM »

More info on the vehicle please.
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CGIM5804
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« Reply #3 on: January 07, 2014, 09:22:37 PM »

I believe if it's under warranty, then you are covered.
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farley11
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« Reply #4 on: January 08, 2014, 09:20:02 AM »

I believe if it's under warranty, then you are covered.

The vehicle was 200 miles over warranty so it wasn't covered.  The cost of fixing the vehicle was free due to the recalled part.  In my mind it should be covered but rarely anything is free anymore.  If it wasn't for the defective part my wife wouldn't have been stranded on the side of the road in freezing weather. 
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CGIM5804
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« Reply #5 on: January 08, 2014, 01:04:29 PM »

Of course, 200 miles over, never 200 miles under is it?  In any case, like I said if the part is under warranty, then I would imagine the tow should be covered.  At least I would complain that they cover it anyway.   Grin
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Rocky
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« Reply #6 on: January 08, 2014, 02:46:54 PM »

If I was your wife and found out that you knew about the recalled part but didn't take my car in to have it fixed. It wasn't you ass stuck on the side of the road!
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