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Author Topic: 2011 Chevy Traverse air conditioning not working  (Read 8710 times)
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doug d
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« on: May 23, 2013, 09:09:45 PM »

Hello everyone,

We have a 2011 Chevy Traverse LS FWD.  The air conditioning has stopped working.  We took it to the local Chevy Dealer for the recall and had them evaluate the air conditioning.  They gave the "very technical" diagnosis of the hose from the compressor was shredded.  Anyone ever hear of such a thing and what would cause this?
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Mrocster
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« Reply #1 on: May 23, 2013, 11:34:34 PM »

Wow, did you have a belt let go recently? Where is it shredded at, where it connects?
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2010 1LT AWD- Silver Ice Metallic
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rbarrios
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« Reply #2 on: May 24, 2013, 10:32:45 AM »

someone recently postes a pic-- of their AC hose being cut/slashed.

turns out that they had engine work done-
by the alternator- theres a bracket-
during the repair- the bracket was put back at the wrong angle-- and it essentially left a sharp edge on which the AC hose over time was rubbing on...
and well cut into it.

The op posted a pic of his bracket-- and I posted a pic of my bracket-- you could clearly see the bracket was at the wrong angle on his.

This was right by the alternator.
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2010 FWD LT1-Gold Mist Metallic- seats 8.
Build Date- July 31, 2009-2nd day of Spring Hill 2010 production.
2013 Equinox 3.6L -    23,000
2010 Traverse 3.6L-    80,000
2003 Trailblazer 4.2L-173,000
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« Reply #3 on: May 24, 2013, 10:36:03 AM »

look at the bracket- and compare to the GND stamped on the metal..
this where yours leaked?

his




mine..


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2010 FWD LT1-Gold Mist Metallic- seats 8.
Build Date- July 31, 2009-2nd day of Spring Hill 2010 production.
2013 Equinox 3.6L -    23,000
2010 Traverse 3.6L-    80,000
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« Reply #4 on: May 24, 2013, 02:36:40 PM »

Hello everyone,

We have a 2011 Chevy Traverse LS FWD.  The air conditioning has stopped working.  We took it to the local Chevy Dealer for the recall and had them evaluate the air conditioning.  They gave the "very technical" diagnosis of the hose from the compressor was shredded.  Anyone ever hear of such a thing and what would cause this?

doug d,

I am sorry to hear you are having this concern. At least you were able to get it into the dealership. If you have any question or concerns please do not hesitate to reach out to us.

Erica Tiffany
Chevrolet Customer Service
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doug d
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« Reply #5 on: May 29, 2013, 07:16:37 PM »

Thank you everyone for your replies.  I have looked at all the hoses and can see no visable sign of damage to any hoses.  I would like to think a Chevy dealer would not try to take advantage of my wife, but when she pressed them to show her the damaged hose they refused.  Anyone have any experience with the refridgerant leaking out and only needing a recharge?  It just sounds suspicious that a hose would cost $900.
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doug d
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« Reply #6 on: May 29, 2013, 09:07:15 PM »

New twist to the 2011 Chevy Traverse air conditioner problem.  Told by the dealer a hose was shredded.  Had the system checked and it had now pressure.  Had the system recharged and it is holding pressure, but the compressor will kick in and out at random.  Only for 1 to 3 seconds at a time then turn off.  Still no cold air... Any ideas/suggestions?
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Mrocster
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« Reply #7 on: May 29, 2013, 09:31:35 PM »

This may sound stupid but is the A/C button in the on position?


New twist to the 2011 Chevy Traverse air conditioner problem.  Told by the dealer a hose was shredded.  Had the system checked and it had now pressure.  Had the system recharged and it is holding pressure, but the compressor will kick in and out at random.  Only for 1 to 3 seconds at a time then turn off.  Still no cold air... Any ideas/suggestions?
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2010 1LT AWD- Silver Ice Metallic
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doug d
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« Reply #8 on: May 29, 2013, 10:32:33 PM »

Yes te AC button is on.  The clutch wouldn't engage otherwise.
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BigBlackTraverse
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« Reply #9 on: May 30, 2013, 08:25:23 AM »

It almost sounds like your over pressure now.

Was your AC light just blinking when it was low.  It shouldn't run at all off the pressure is wrong high or low.

My low pressure lines leaked out on my 2010 and that's all the AC would do.

IF yours is still trying to run then something is messed up. May even be the AC compressor it's self.

I'm not sure what part has the pressure sensors in it.
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doug d
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« Reply #10 on: May 30, 2013, 06:55:25 PM »

Yes the AC light was blinking before the recharge.  It was pressurized to 40 PSI.  The AC light quit blinking and the AC clutch started engaging and disengaging.   I checked the fuse.  Anyone think an AC relay would cause a problem like this?
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Kemosabe
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« Reply #11 on: May 30, 2013, 11:42:47 PM »

After looking at rbarrios' excellent (as usual) pictures, I'd say somebody in that case moved to bracket for better access to the oil filter, and forgot (neglected) to put it back where it belongs!!
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rbarrios
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« Reply #12 on: May 31, 2013, 10:21:30 AM »

Kemosabe..
if I remember correctly-- for that moved bracket-- I believe the owner had engine work done--- that explained the bracket being moved.
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2010 FWD LT1-Gold Mist Metallic- seats 8.
Build Date- July 31, 2009-2nd day of Spring Hill 2010 production.
2013 Equinox 3.6L -    23,000
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« Reply #13 on: May 31, 2013, 11:39:55 AM »

Thanks for the clarification, compadre!
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doug d
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« Reply #14 on: June 07, 2013, 09:39:57 PM »

Sorry to respond so late, but I was travelling and didn't get the Traverse to the shop.  It is a hose but nothing under the car.  It is the upper front hose as it goes into the condensor that has a leak.  Now get this.  The repair shop calls Chevy to get the part.  The part is backorder with no projection for in stock status.  The checked the inventory and there is not a replacement hose in the U.S.  Sounds like it might not be only us that is having this problem.  Unfortunately, I will be travelling again and won't be able to get it back to the shop til Thursday next week.  BTW, the $900 the Chevy dealer was going to charge will be under $600 with new parts.  Under $400 if they remanufacture the hose.  Anyone hear of AC hose service reports or recalls?
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Newguy77
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« Reply #15 on: June 30, 2013, 06:18:17 PM »

doug D - I just had the same issue with my 2011 Traverse.  Air Conditioning went out and the dealer said the upper high pressure hose leaks from compressor to condenser and I have a hole in my condenser.  I had a 36,000 mile bumper to bumper warrenty extended to 39,000 when purchased becasue the dealer had 5,000 miles on it when I purchased.  I'm at 41,000 and the dealer where I purchased it went out of business.  The local dealer where I took it told me basically too bad and I have a $1043 bill plus $109 diagonistics bill.  My upper hose is on "special" backorder with no projected ship date.  It's been a week with no air.  How does a high pressure hose fail after 18 months and with only moderate use (2 winters during the 18 months)??  This Traverse is my 3 new chevy and I'm upset enought that I won't purchase one again.

Did you ever get your hose or did you go the remanufacture route?

Thanks.


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Stockholm Traverse
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« Reply #16 on: June 30, 2013, 07:14:34 PM »

I hope you guys aren't in Central Valley of California. We have 108* F today to be continuing until the 4th!
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« Reply #17 on: August 14, 2014, 09:10:22 AM »

We just got pour Traverse 2012 with 18k miles.

Had it for only three weeks when the AC stopped working.
Started hearing a noise coming from duct.

Made appointment with dealer and Dropped it off last Wednesday at 9am.
They couldn't give us a rental because they needed to determine if it is under warranty.

The next day we did not hear from them so we called at 5pm. They were busy and backed up. Still no Rental
We were told ours is next in line. It would be taking care of in the morning.

After 2days of calling with little to know response they finally called back late Friday.

Turns out the AC lines going to the rear need to be replaced and it is covered under warranty. We can pick up rental at 5pm
They said parts were on order and it should be ready by Tuesday or Wednesday.

They called late Tuesday the parts came in but were damaged. We need to wait another Two days.

It is Thursday 8days Later. Still Don't have our car Bang Head



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« Reply #18 on: August 14, 2014, 11:36:22 AM »

We just got pour Traverse 2012 with 18k miles.

Had it for only three weeks when the AC stopped working.
Started hearing a noise coming from duct.

Made appointment with dealer and Dropped it off last Wednesday at 9am.
They couldn't give us a rental because they needed to determine if it is under warranty.

The next day we did not hear from them so we called at 5pm. They were busy and backed up. Still no Rental
We were told ours is next in line. It would be taking care of in the morning.

After 2days of calling with little to know response they finally called back late Friday.

Turns out the AC lines going to the rear need to be replaced and it is covered under warranty. We can pick up rental at 5pm
They said parts were on order and it should be ready by Tuesday or Wednesday.

They called late Tuesday the parts came in but were damaged. We need to wait another Two days.

It is Thursday 8days Later. Still Don't have our car Bang Head



Hi hhosurfer,

We recognize this process has taken longer than expected and we understand this may have posed as an inconvenience for you. It sounds like your dealership is doing everything within their power to get this taken care of. Hopefully you'll have your Traverse back early next week. Keep us posted on your progress and let us know if there's anything we can do to help.

Amber N.
Chevrolet Customer Care
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hhosurfer
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« Reply #19 on: August 15, 2014, 03:09:36 PM »

Hi hhosurfer,

We recognize this process has taken longer than expected and we understand this may have posed as an inconvenience for you. It sounds like your dealership is doing everything within their power to get this taken care of. Hopefully you'll have your Traverse back early next week. Keep us posted on your progress and let us know if there's anything we can do to help.

Amber N.
Chevrolet Customer Care

Update Thursday Night**** Got Word they were missing a part that was ordered. The wrong part came in... They were going to overnight the correct part in. They were going to call today when the car was complete at 12pm Friday.

Update Friday 3pm**** They got the part in but were missing key bolts and screws out of the box. So it will not be complete today again.
The service men are off tomorrow so it will not be done tomorrow (Saturday) maybe Monday.

Do I have to say what this is starting to sound like. Grrrrrrrrr
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