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Author Topic: Are rotors covered under warranty  (Read 9950 times)
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bobinvt
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« on: June 28, 2011, 11:46:53 AM »

I'm getting a shake in the steering when braking. Dealer says I need front pads and rotors. Says they are not covered under the warranty. I know pads are not covered but rotors are not on the list of excluded items listed in my warranty booklet. I have 34,000 miles. Has anyone had rotors replaced under warranty?
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rbarrios
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« Reply #1 on: June 28, 2011, 11:54:05 AM »

I dont know your answer specifically. As I know theyve modified the warranty in the past few yrs to exclude certain things.
(the 100K powertrain).
Im also not sure if they fall under the bumper to bumper either.

But if it turns out they are not covering it under warranty... what are they quoting you on the price?
then would you consider doing it yourself?
The front brakes on these are fairly simple to remove.
The rotors- you can probably have them turned at a local auto parts. A place near me charged $10 per rotor to turn.
Just make sure you use a torque wrench to tighen up the lug nuts and others.
Somebody rotate your tires recently? if they didnt use a torque wrench that could be where the vibration came from.
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BigBlackTraverse
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« Reply #2 on: June 28, 2011, 12:32:00 PM »

They will most likely not cover them.  Which is bad because if you have had them rotating your tires they are most likely using a air gun to put them back on and not torquing them to the correct ft pounds.

This warps rotors every time.   

The only other cause is excessive heavy braking  which will not allow the rotors to cool properly and they overheat and warp.

I have and do always re-torque my tires every time my vehicle goes in for service and have never had on vehicle except for my GTP have warped rotors.

The GTP brakes were not good enough for the power the car had.  Once I went to ceramic pads and vented/slotted and cross drilled rotors I never had an issue again with brakes on that car.

I will not the Traverse wears pads fast..
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bobinvt
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« Reply #3 on: June 28, 2011, 02:09:25 PM »

I'll definitely do it myself. They want $95 for pads (12,000 mile warranty), $54 each for rotors and $75 labor. I can get ACDelco ceramic pads with a lifetime warranty for $64 from Rock Auto. I just need to find someone local to turn the rotors.
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littlebadboy
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« Reply #4 on: June 28, 2011, 03:39:22 PM »

My stealership was charging me $225++ per axle.  If I were you, DIY it or buy pads at your local parts dealer (so you can keep parts receipt for lifetime warranty) and have a nearby auto repair shop do it.  To give you an idea, Autozone sells very nice ceramic pads for $59+ with lifetime warranty, you'll never have to buy brake pads again!  I inquired that Velasquez and sons charges $80++ for labor and rotor machining.
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XRDreamliner
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« Reply #5 on: June 28, 2011, 04:29:42 PM »

I'll definitely do it myself. They want $95 for pads (12,000 mile warranty), $54 each for rotors and $75 labor. I can get ACDelco ceramic pads with a lifetime warranty for $64 from Rock Auto. I just need to find someone local to turn the rotors.

I'm not a fan of turning rotors.  It depends if the rotor is warped (not likely) and how much built-up pad material is on the surface of the rotor.  Turning it may or may not remove a significant amount of metal, which will decrease the thermal mass of the rotor, which leads to more brake fade because the rotor temperature will increase, due to less metal to absorb the heat produced by applied pad friction.

When I developed brake shake @ 28k miles, I replaced the front brakes with Akebono ProAct pads and GM rotors.

Whatever you do, please break-in the new pads when initially installed.  Start @ 40 mph and brake moderately to just above 0 mph, never fully stopping, accelerate to 40... repeat 10 times, then drive enough distance to enable the brakes to cool.
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rbarrios
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« Reply #6 on: June 28, 2011, 04:42:10 PM »

Just like XRD said...
heres what the bulleting for the techs say...

TIP: If the brake pads and rotors are replaced, it is important to burnish the new brake linings.
Perform the burnishing procedure in a safe manner and in compliance with all local and state ordinances/laws regarding motor vehicle operation. Perform the procedure on dry pavement only.

Drive the vehicle 25-35 MPH and perform 10 separate brake applies from this MPH to a stop. Allow the brakes to cool down (15-30 minutes) and repeat the 10 brake applies at the stated MPH. Allow the brakes to cool down again and perform the procedure one final time
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« Reply #7 on: June 29, 2011, 01:35:25 PM »

Dear bobinvt,

I have read your post about the brake situation that you are experiencing.  For me to thoroughly exhaust my resources on your situation, could you please tell me what model year your is your Traverse and how many miles you currently have on it?

Sincerely,
Michelle, Chevrolet Customer Service
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« Reply #8 on: June 29, 2011, 05:57:48 PM »

There are slotted/cross drilled rotors available for the traverse. They work much better as they clear the break dust and cool better.
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bobinvt
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« Reply #9 on: June 30, 2011, 07:51:13 AM »

Michelle,

It is a 2009 LTZ, mileage is 34100.

Bob
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« Reply #10 on: July 01, 2011, 11:53:28 AM »

Dear Bob,

Thank you for the additional information that I requested.  I hope that you are having a great day and have a fun filled holiday weekend planned.

General Motors considers brake components, such as the brake rotors, calipers and all attaching hardware to be warrantable components that should be covered under the new vehicle Bumper to Bumper warranty.  Under normal circumstances, this part should be covered under the Bumper to Bumper warranty.  For questions about coverage in your specific situation, we recommend you speak to the service department at your local Chevrolet dealership.

I would also like to share that when it comes to the brake pads, they are considered a wear component and are not covered under the Bumper to Bumper warranty unless they fail due to a manufacturing defect.  I just wanted to provide you with this additional information in case you and others are wondering about the brake pad portion or you are experiencing issues with them.

Sincerely,
Michelle, Chevrolet Customer Service
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littlebadboy
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« Reply #11 on: July 02, 2011, 10:02:40 AM »

Dear Bob,

Thank you for the additional information that I requested.  I hope that you are having a great day and have a fun filled holiday weekend planned.

General Motors considers brake components, such as the brake rotors, calipers and all attaching hardware to be warrantable components that should be covered under the new vehicle Bumper to Bumper warranty.  Under normal circumstances, this part should be covered under the Bumper to Bumper warranty.  For questions about coverage in your specific situation, we recommend you speak to the service department at your local Chevrolet dealership.

I would also like to share that when it comes to the brake pads, they are considered a wear component and are not covered under the Bumper to Bumper warranty unless they fail due to a manufacturing defect.  I just wanted to provide you with this additional information in case you and others are wondering about the brake pad portion or you are experiencing issues with them.

Sincerely,
Michelle, Chevrolet Customer Service


So... the rotors are covered but pads are not?  So the dealership will most likely suggest to have them replace the pads for a fee in order to change the rotors, correct?

I am mentioning because my dealership suggested to change my pads and machine my rotors... but you are saying that it is supposed to be covered and should be replaced.
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medicrxdoc
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« Reply #12 on: July 02, 2011, 09:25:28 PM »

I doubt that the warranty is gonna cover replacing the rotors when they can be machined.  I did hear of people having them machined for free under warranty.
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Sailfish
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« Reply #13 on: July 02, 2011, 09:29:11 PM »

Only thing my own mechanic Ted said that anymore the rotors are manufactured so thin that having them turned they would not last very long and more than likely cause your new pads to harden faster than they would wear out.  I had him quote on new rotors/pads for the 07 Outlook before I traded it in and the cost was less than to have the dealer turn the rotors and replace the pads.  

So even if the warranty covers turning the rotors just thought I would add the above for consideration as well.
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maybs
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« Reply #14 on: July 03, 2011, 10:46:06 AM »

From what I understand, whenever you replace the rotors you should always replace the pads too, so that both are nice even surfaces, in case the old pads wore unevenly on the old rotors.
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« Reply #15 on: July 05, 2011, 01:52:29 PM »

Dear littlebadboy,

Thank you for the question.  I cannot provide you with the information of how the dealership will handle your particular situation.  I am not located at the dealership and I do not have access to their internal workings, so the best avenue for your to follow would be to talk with the warranty specialist at the dealership that you use.

I apologize for the confusion with my post; I am not making any kind of technical decision because I am not a technician.  I  am merely posting the information about the warranty of the rotors and break pads that I have available to me.  Each owner's experience is unique and should be handle as such at the dealership level.  They personnel at the service department will be able to provide you with the information that you are seeking.  The ASE certified technicians are the people that will be able to diagnose your situation and provide you with the particular AND specific warranty information that is with your vehicle and your situation.

Michelle, Chevrolet Customer Service
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