Now it's the fuse block on our '09 Traverse. Really?
Our 2009 Traverse has been nothing but problems from almost day 1. As you may have read in my thread started on June 25, we have been trying to get the power steering problems permanently fixed since October 2010. The power steering gear has been replaced twice, mostly recently at the end of May. At that time, they also discovered that the water pump shaft seals were leaking and performed some recall. When that didn't solve the problem, the dealer diagnosed the problem as the power steering pump. When they replaced the pump, they also replaced the fluid with Dexron VI. That was June 28.
Once we took it home, it began making a horrible racket -- sounding like popcorn popping/coffee percolating. The dealer diagnosed that problem as a problem with the front engine strut and replaced that. They claim that replacing the pump shouldn't have impacted the strut, and can offer no explanation as to why the strut, which was fine before the replaced the pump, suddenly was loose. That repair was done on July 2.
Jump forward 3 days, to this morning. My husband went out to the garage. The car would not start and he couldn't get the key out of the ignition. Furthermore, even thought the car wouldn't start, it was making a whirring sound like it was running. Turned out the battery was dead. While the battery was being replaced, the car was still making a sound like it was idling. We took it to the dealership where their reaction was "that's bizarre. never seen anything like that before. do you have a ghost in the car??" Now we have been told that the fuse block needs to be replaced, that this is not under warranty, and that it will cost $400-$500.
Has anyone ever heard of this issue before? Could it be related to the power steering pump replacement and the Dexron VI? I am going to call a couple other dealers to get an estimate on this sort of repair, but we have really had it with this car.
I would also like to note that the GM Customer Care/Chevy Customer Care people who are supposedly here to offer assistance have not done so. Jennifer first replied to my June 25th message on June 27th. Although I provided the requested information within a few hours, I didn't hear anything again until June 30 (even though on June 28 Jessica publicly responded to my response to the power steering poll). The last word I had from anyone was on July 2, when Jennifer said that she was "referring" my case to a specialist and that person would be contacting me no later than Wednesday evening. Of course, no one did.
Thanks in advance for your suggestions/comments. They are very much appreciated.