Now it's the fuse block on our '09 Traverse. Really? - Chevy Traverse Forum: Chevrolet Traverse Forum
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post #1 of 18 (permalink) Old 07-05-2013, 01:22 PM Thread Starter
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Now it's the fuse block on our '09 Traverse. Really?

Our 2009 Traverse has been nothing but problems from almost day 1. As you may have read in my thread started on June 25, we have been trying to get the power steering problems permanently fixed since October 2010. The power steering gear has been replaced twice, mostly recently at the end of May. At that time, they also discovered that the water pump shaft seals were leaking and performed some recall. When that didn't solve the problem, the dealer diagnosed the problem as the power steering pump. When they replaced the pump, they also replaced the fluid with Dexron VI. That was June 28.

Once we took it home, it began making a horrible racket -- sounding like popcorn popping/coffee percolating. The dealer diagnosed that problem as a problem with the front engine strut and replaced that. They claim that replacing the pump shouldn't have impacted the strut, and can offer no explanation as to why the strut, which was fine before the replaced the pump, suddenly was loose. That repair was done on July 2.

Jump forward 3 days, to this morning. My husband went out to the garage. The car would not start and he couldn't get the key out of the ignition. Furthermore, even thought the car wouldn't start, it was making a whirring sound like it was running. Turned out the battery was dead. While the battery was being replaced, the car was still making a sound like it was idling. We took it to the dealership where their reaction was "that's bizarre. never seen anything like that before. do you have a ghost in the car??" Now we have been told that the fuse block needs to be replaced, that this is not under warranty, and that it will cost $400-$500.

Has anyone ever heard of this issue before? Could it be related to the power steering pump replacement and the Dexron VI? I am going to call a couple other dealers to get an estimate on this sort of repair, but we have really had it with this car.

I would also like to note that the GM Customer Care/Chevy Customer Care people who are supposedly here to offer assistance have not done so. Jennifer first replied to my June 25th message on June 27th. Although I provided the requested information within a few hours, I didn't hear anything again until June 30 (even though on June 28 Jessica publicly responded to my response to the power steering poll). The last word I had from anyone was on July 2, when Jennifer said that she was "referring" my case to a specialist and that person would be contacting me no later than Wednesday evening. Of course, no one did.

Thanks in advance for your suggestions/comments. They are very much appreciated.
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post #2 of 18 (permalink) Old 07-05-2013, 01:28 PM
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Re: Now it's the fuse block on our '09 Traverse. Really?

Im wondering thinking out loud here...

--- if the whirring (there has to be a power source)...

(where was the whirring coming from?)



was running off the battery in the onstar module.

I dont know how big the battery is----

but there is a backup battery..

The problem is that the KEY should never be left in the START/RUN position when the battery is changed.
if this is done-- the system thinks an accident has occured- and the onstar batt kicks in-- (imagine a collision where the batt power is cut-- onstar batt kicks in and does its thing)..

I believe once this happens the batt has to be replaced.

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post #3 of 18 (permalink) Old 07-05-2013, 01:36 PM Thread Starter
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Re: Now it's the fuse block on our '09 Traverse. Really?

Hi rbarrios.

The key wasn't in the ignition when it was making the idling sound and the battery was being replaced.

This morning, when the car wouldn't start, the key was stuck in the ignition. The car was making the whirring sound then. When the car was jumped, started, and he drove it to the auto parts shop to get the battery, he was able to turn the car off and take the key out. However, when he came out of the store with the tech who was going to install the battery, the car was sitting there making this whirring/idling sound. At that time, the key had been out of the ignition for several minutes.

We do have onstar, but would a sound for that battery sound like it is coming from under the hood?

Thanks so much for your thoughts!

Quote:
Originally Posted by rbarrios
Im wondering thinking out loud here...

--- if the whirring (there has to be a power source)...

(where was the whirring coming from?)



was running off the battery in the onstar module.

I dont know how big the battery is----

but there is a backup battery..

The problem is that the KEY should never be left in the START/RUN position when the battery is changed.
if this is done-- the system thinks an accident has occured- and the onstar batt kicks in-- (imagine a collision where the batt power is cut-- onstar batt kicks in and does its thing)..

I believe once this happens the batt has to be replaced.
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post #4 of 18 (permalink) Old 07-05-2013, 01:39 PM
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Re: Now it's the fuse block on our '09 Traverse. Really?

Do you have a sunroof

Was it the fuse block under the hood

Just think out loud here, since leaking sunroofs have caused alot of problems for some...

2013 Chevy Traverse LTZ FWD (1/4/2013 Build date)<br />2007 Chevy Trailblazer SS AWD (6/6/2007 Build date)<br />2002 Chevy Venture WB Edition (Traded in)<br />2000 Chevy Malibu LS (Retired)<br />1987 Buick T-Type (In the garage)
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post #5 of 18 (permalink) Old 07-05-2013, 01:48 PM Thread Starter
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Re: Now it's the fuse block on our '09 Traverse. Really?

No sunroof. They say that it is the passenger side fuse block.

They said they needed to order the part and wouldn't have it until Monday. When they refused to provide a rental/courtesy car, they sent my husband home with the car. They told him that if it keeps making the sound after turning the key to just thump on the box. He reports that he tried that and the sound stopped -- for now.

Quote:
Originally Posted by DVelasco68
Do you have a sunroof

Was it the fuse block under the hood

Just think out loud here, since leaking sunroofs have caused alot of problems for some...
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post #6 of 18 (permalink) Old 07-05-2013, 02:21 PM
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Re: Now it's the fuse block on our '09 Traverse. Really?

Quote:
Now we have been told that the fuse block needs to be replaced, that this is not under warranty, and that it will cost $400-$500.
Ouch! I replaced my non-tow package fuse and relay box with the tow package version. Bought it from gmpartsdepartment.com. Cost $128. Installed it myself in about 5 minutes.

Not sure I understand the connection between the fuse/relay box and your mysterious idling sound. Seems if it was loud enough to hear with the hood down, it would be pretty simple to raise the hood and figure out where it's coming from.


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post #7 of 18 (permalink) Old 07-05-2013, 02:25 PM Thread Starter
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Re: Now it's the fuse block on our '09 Traverse. Really?

We're not handy at all, so I wouldn't trust that we could replace the fuse block ourselves.

But were you replacing the fuse block that is accessible from inside the car on the passenger side? They are claiming that the part is about $100, but that it will take 3+ hours of labor because they have to pull the engine, or something ridiculous like that.

Quote:
Originally Posted by greentraverse
Ouch! I replaced my non-tow package fuse and relay box with the tow package version. Bought it from gmpartsdepartment.com. Cost $128. Installed it myself in about 5 minutes.

Not sure I understand the connection between the fuse/relay box and your mysterious idling sound. Seems if it was loud enough to hear with the hood down, it would be pretty simple to raise the hood and figure out where it's coming from.

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post #8 of 18 (permalink) Old 07-05-2013, 02:38 PM Thread Starter
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Re: Now it's the fuse block on our '09 Traverse. Really?

Further update:

My husband just went out into the garage. THE CAR WAS OFF and had been since he came home a couple hours ago.

The car was making a high pitched whining sound and the hood was hot. He opened the hood and where they jumped it was extremely hot. Furthermore, when he backed the vehicle out of the garage a bit, there is now a puddle of something on the ground.

Obviously something is seriously wrong. Could this be at all related to the Dexron VI conversion? According to the service invoice, when they replaced the power steering pump and put in the Dexron VI fluid they did not -- at that time -- change the power steering gear or hoses. I seem to recall reading something on this forum about it all needing to be replaced at once? Of course, I, like an idiot, assumed that the dealership would be able to figure out everything that needed to be done once they read the service bulletin. I just find it really hard to believe this is completely unrelated to the conversion. All of these problems crop up within less than a week of this conversion? It's like the car is melting down. . .
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post #9 of 18 (permalink) Old 07-05-2013, 03:52 PM
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Re: Now it's the fuse block on our '09 Traverse. Really?

Not quite understanding what is going on here, but do yourselves a favor. Park the car outside away from your house.
Just being super caution about the possibility of an electrical fire.

FWIW, most cars have fans and things that can stay active after the engine has been shut off and key removed. You situation sounds different to that. Right?
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post #10 of 18 (permalink) Old 07-05-2013, 06:34 PM
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Re: Now it's the fuse block on our '09 Traverse. Really?

Quote:
Originally Posted by Rocky
Not quite understanding what is going on here, but do yourselves a favor. Park the car outside away from your house.
Just being super caution about the possibility of an electrical fire.

FWIW, most cars have fans and things that can stay active after the engine has been shut off and key removed. You situation sounds different to that. Right?
I agree with what Rocky suggested. The fans which can run while the vehicle is "off" could be the cooling fans or even the HVAC fan. If the fuse box has to be replaced one of the relays may have shorted out or is defective. Perhaps from water which is known to leak onto the different fuse boxes even if you don't have a sunroof. The water can find its way in through some areas of poor sealant applied from the factory.

There is a video posted on theAcadia forum about water in the fan motor housing. In that video the author points out different areas water can enter from. Go to this link and check out reply #3 to see the video and where the water may be coming from.

http://www.acadiaforum.net/index.php?topic=10413.0

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