Factory V92 Required - Chevy Traverse Forum: Chevrolet Traverse Forum
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post #1 of 13 (permalink) Old 03-03-2017, 01:27 PM Thread Starter
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Factory V92 Required

Thought I would share my experience on buying a new Traverse with the tow package. Much of the bottom line can be found on the various messages in this forum (which I was fortunate to find before I purchased), but thought it would help see it all together. Even though this covers the whole "buying a new car" experience, I'm putting it here because so much of it was centered around the V92 tow package, and apparently it's widely misunderstood.

First, the bottom line. If you're buying a new Traverse, or even one in still in the warranty period, and you plan on towing anything over 2,000 lbs and want to be 100% sure you're covered by your warranty - insist on a factory installed V92 tow package. Anything else, no matter how well done, is not covered by GM's warranty.

My wife and I had been planning on a new vehicle for a while, and frankly the Traverse wasn't really on our radar. Then I saw a commercial on one, and liked the seating and cargo arrangement, and decided to go look. After driving one and playing with the seating, we abandoned our plans for a Pathfinder, and decided to go for it.

We had a lot of "desires" on what we wanted (color preference, in order - blue, red, dark grey, or silver; no black or white), and even a couple "really would likes" (heated front seats, maybe the "style and technology" package, and likely the "hit the road" rails and steps); but there were two "absolute must haves" - 8 passenger seating (wife insisted, we have grandkids) and the tow package (we have a 4,000 sailboat that we occasionally tow).

What I didn't understand was the difference between the V92 package, and an add on tow package. I eventually learned.

The first dealer we went to (dealer #1) didn't have a vehicle on site that would work, but found a titanium model with the factory tow package, 8 passenger seating, "hit the road" and "style and technology" packages. I really wanted the blue, but we knew that if we factory ordered one, chances of getting a better price slimmed down, so we agreed on that one. Worked out an acceptable price, turned over our trade-ins and went home with a loaner.

Unfortunately, we ran into some issues with promised delivery dates with the dealer. I finally insisted on returning the loaner to get our trade-in back, and told them we'd talk again when they had the car; and that I would be looking to find one among other dealers.

I went to 3 other dealers, with the same list of what we need and what we want. One of them (dealer #2) spent an hour finding a car on the lot that was "right". Except it was white (ignored my "no white"), a 2016 model (an LTZ, but they were going to knock a lot off because it was a 2016), and had no tow package (but they would add that). I opened the door and it was a 7 seater which was a disqualifier. We were already at their closing time, and they had just wasted an hour of my time, so I told them to find the car I asked for and give me a call.

Next day I called 2 other dealers (#3 and #4). They both found cars for me that were close, but were missing some of the "want haves". However, none of them had the tow package. Both dealers assured me that they could add the two package as soon as they got the vehicle on site. While they were looking, I stumbled on this site, and started to get suspicious about the dealer installed promises. I finally broke down and called GM. They said in no uncertain terms that there was no add-on tow package that could be installed that would be covered by the GM's warranty. Dealers may choose to cover a warranty on their installed tow package, but it would not be covered by GM.

I'll repeat that one, when I called GM Customer Service, they told me the only way the Traverse would be covered under warranty to tow 5200 lbs would be if it had the factory installed V92 towing package. Without that, the maximum warrantied tow weight was 2000 lbs.

Dealer #4 called me back, and said he had several cars he'd like me to look at. None had the towing package but that their service department could add it. When I told him what GM said, he said he wasn't aware of that, and said he'd look more (I never heard back from him).

Dealer #3 called me back, and said he had a couple of cars, but none had the tow package. I told him the same. He checked with his service manager, and said that they would install the proper hitch, and the wiring kit to control the transmission, and that would "be the same". When I asked about Chevy's claim that the V92 tow package includes a "Heavy-duty cooling system" and asked about the GM warranty, he put me on hold to talk to the service manager again. When he came back, he said the service manager said it's not "cost effective" to put in an additional cooling system, and believed that the GM warranty would be covered. I passed.

Dealer #2 called me back and said he was going to look for a car. By this time, I knew what I needed, and made it clear that whatever car they found had to have the V92 package installed from the factory. He called me back the next day, and said that the only one they could find anywhere nearby was the one that dealer #1 found, and they weren't releasing it (I can only guess why...).

Meanwhile, the general manager from dealer #1 traded emails with me, and apologized for the confusion on the delivery date. When he got the car in (they went ahead with their dealer trade), he let me know it was there, and we went back and got it.

Even that though, had a little bit of a surprise for me. Because of all of the confusion about the tow package, I wanted to be 100% sure of what we had. I looked at the bumper of the car, and didn't see a hitch. I asked the saleslady about it, and let her know I wanted to be 100% sure this had the tow package, since I couldn't see a hitch. She casually said "If it doesn't, our service department would add it". My heart sank. I figured it didn't have it and we would be back to square one. I told her that wouldn't work, that it must have the factory installed V92 package. She got the sticker and showed me where it said it had the V92 Trailering Equipment. I figured if it wasn't there, that paperwork would be enough that I could bring it back. When I got home, I finally crawled underneath to figure out all out, and discovered the removable panel that hid the hitch. I actually did have the V92 tow package.

My take-away from all of this is that if you want the 5200 lb towing capacity, and want it covered by GMs warranty, the car must come that way from the factory. Anything else is just a bunch of dealer/salesman promises. I also don't think the salespeople are deliberately lying, they're just not as knowledgeable as they should be.
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post #2 of 13 (permalink) Old 03-03-2017, 01:46 PM
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Re: Factory V92 Required

One can also do a search on their own from the Chevrolet dot com site. Enter your own parameters to find a vehicle on multiple dealer lots, all from the comfort of your own home or internet cafe, and not dealing with a salesman. A lot of dealers also have a internet sales person who will work with you in finding the vehicle and best price.
But I do not see a specific V92 option, only trailering equipment available. You can fill out a form for a quote and include the V92 reqirement.
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post #3 of 13 (permalink) Old 03-03-2017, 02:08 PM
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Re: Factory V92 Required

hparsons, thanks for taking the time to type up this info.

Glad you found the info weve tried to let potential owners know about the Tow package...

At about $525 (has the price changed?)--- its actually a big bang for your buck.... AND warranty included...

Youll find that its lots of fun to take the grandkids... as my parents have found out with our Traverse.


2010 FWD LT1-Gold Mist Metallic- seats 8.
Build Date- July 31, 2009-2nd day of Spring Hill 2010 production.
2013 Equinox 3.6L - 60,000
2010 Traverse 3.6L- 127,000
2003 Trailblazer 4.2L- 180,000
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post #4 of 13 (permalink) Old 03-03-2017, 02:26 PM
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Re: Factory V92 Required

Some comments for others searching for a factory tow package:

1. You can't see the hitch without looking up under the rear fascia. GM did a good job hiding the hitches on the Traverses.

2. If the vehicle seems to have a tow package, but "V92" isn't listed on the vehicle accessory sticker in the glove box, it's not factory.

3. "Most" people who add the "factory" tow package do everything but the HD radiator. So another place to look is to see if there's an aux oil cooler in front of the radiator.

4. If it seems like it's factory, go read #2 above again.

All that being said, there is nothing different between the factory tow package Traverses and a non-tow package traverse except for the HD radiator. All other components are the same. So while not being warranted for >2000 lbs, you have to ask yourself how worried you are. I wasn't worried, so I added the tow package with an aux oil cooler and pulled a 4100 lbs travel trailer for one season. But I was not happy with how the Traverse ran while pulling it. It would have pulled the same even if I had a V92 factory tow package. So I got a used Silverdo the following spring to pull my trailer. A 4000 lbs sailboat is a lot more aerodynamic than a travel trailer, so I suspect you won't have any issues. The problem isn't the weight, it's the drag.

If anyone is still interested in "adding" the tow package, PM me your email address; I can send you info on adding it to a 2011 and a 2017 Traverse.

2011 2LT FWD replaced by 2017 2LT AWD
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post #5 of 13 (permalink) Old 03-03-2017, 02:30 PM Thread Starter
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Re: Factory V92 Required

Quote:
Originally Posted by electbc
One can also do a search on their own from the Chevrolet dot com site. Enter your own parameters to find a vehicle on multiple dealer lots, all from the comfort of your own home or internet cafe, and not dealing with a salesman. A lot of dealers also have a internet sales person who will work with you in finding the vehicle and best price.
But I do not see a specific V92 option, only trailering equipment available. You can fill out a form for a quote and include the V92 reqirement.
The Chevrolet site called it "Trailering Equipment", but the owners manual on page 261 specifies the towing capacity, and only lists 5200 lbs with "V92 Trailer Towing Package"
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post #6 of 13 (permalink) Old 03-03-2017, 04:21 PM
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Re: Factory V92 Required

So much hand-wringing over the "V92 Tow package" and "warranty" and "dealer told me" and "not covered"....etc....

I bought a gorgeous fully loaded 2LT Traverse recently without the vaunted V92 - I had the GM hitch added after the fact. I have reconciled all of this in my mind. I have already pulled my decent size pop up camper with my "add on" equipment and it was GREAT. The engine has plenty of power and it pulled it easily. I have no idea how much it weighs fully loaded with all of our gear.

I feel very confident even pulling heavier loads with the Traverse above and beyond 2000 pounds and I'm in no way worried about something going wrong with my rig and not having it covered by factory warranty. So while I appreciate some on this board wanting to dot all the I's and cross all the T's and ensure they follow the GM rule book on towing....I'm going to tow to my little heart is content without the V92 with my Traverse...and I'm as calm as a summer's day about it.

I'll keep a look out for the GM spy's near my home weighing my trailer at night to see if my warranty is void....
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post #7 of 13 (permalink) Old 03-03-2017, 04:41 PM Thread Starter
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Re: Factory V92 Required

Quote:
Originally Posted by MountainTraverse
So much hand-wringing over the "V92 Tow package" and "warranty" and "dealer told me" and "not covered"....etc....

I bought a gorgeous fully loaded 2LT Traverse recently without the vaunted V92 - I had the GM hitch added after the fact. I have reconciled all of this in my mind. I have already pulled my decent size pop up camper with my "add on" equipment and it was GREAT. The engine has plenty of power and it pulled it easily. I have no idea how much it weighs fully loaded with all of our gear.

I feel very confident even pulling heavier loads with the Traverse above and beyond 2000 pounds and I'm in no way worried about something going wrong with my rig and not having it covered by factory warranty. So while I appreciate some on this board wanting to dot all the I's and cross all the T's and ensure they follow the GM rule book on towing....I'm going to tow to my little heart is content without the V92 with my Traverse...and I'm as calm as a summer's day about it.

I'll keep a look out for the GM spy's near my home weighing my trailer at night to see if my warranty is void....
Good for your experience. My last "new vehicle purchase" was a 2012 Honda Goldwing. I purchased Honda's 7 year warranty (3 years factory, and they add another 4). After about 2 years, I lost all the tail lights, trunk switch, etc (everything electrical in the rear). It turns out it was a corroded connector. I had researched it online, and found several people that had the same problem, and they even specified which wire it was causing the problem. The local dealer refused to warranty it because I had custom lighting on the bike. Even though the wiring had nothing to do directly with part that corroded; his claim was that the extra lighting could put excessive load on the alternator, which could case the corrosion. Honda backed him up.
There's no "hand-wringing here", I was pretty clear up front with my post that it was for those that "want to be 100% sure" they're covered by warranty. You may be calm about yours, but I'm not going to pay $35,000+ for a vehicle that I know up front I'm going to risk voiding the warranty, especially if I don't have to. I'm also not worried about "GM spy's near my home", but I'm not going to lie about my use of the car in order to save a few bucks up front. $575 is a steal, but even beyond that, my goal was to let folks know, the salespeople don't know, and advice like yours may cost them.
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post #8 of 13 (permalink) Old 03-03-2017, 04:48 PM
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Re: Factory V92 Required

Yeah- the vehicle will pull fine.

The issue is cooling.
Trans and engine..... with the HD radiator having more cooling capacity.

but- why not have a warranty to back that up....

as most have found-- adding the stuff yourself--(or a shop) comes close to that $525.

this option is a no brainer.... to actually buy.... even if youll only be putting a bike rack on the back.

that extra cooling is great in itself.

----------------------
Now that got me wondering---
if you were to be towing....
and the CEL is set....

when that cel is set--- it will store all the engine info of what was happening when it set...
Theyll see
engine was running at 4000 rpms,
trans in 4th gear,
engine temps higher than normal,
trans temp higher than normal,
speed was say 55-60 (it should be a 1500-1600 at this speed)---
and all other parameters pointing to the engine working hard...


2010 FWD LT1-Gold Mist Metallic- seats 8.
Build Date- July 31, 2009-2nd day of Spring Hill 2010 production.
2013 Equinox 3.6L - 60,000
2010 Traverse 3.6L- 127,000
2003 Trailblazer 4.2L- 180,000
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post #9 of 13 (permalink) Old 03-03-2017, 08:14 PM
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Re: Factory V92 Required

rbarrios - Your right, IF you're fortunate enough to be buying new OR fortunate enough to find a used one with the tow package. (OR you don't know all this when you bought, which I certainly didn't back in April of 2012!)

For everyone else, it's the do-it-yourself route.

2011 2LT FWD replaced by 2017 2LT AWD
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post #10 of 13 (permalink) Old 03-03-2017, 09:27 PM
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Re: Factory V92 Required

Quote:
Originally Posted by greentraverse
For everyone else, it's the do-it-yourself route.
Here, Here
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