iPhone 7 not connecting to MyLink via USB - Chevy Traverse Forum: Chevrolet Traverse Forum
 
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post #1 of 5 (permalink) Old 02-10-2017, 10:18 AM Thread Starter
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iPhone 7 not connecting to MyLink via USB

I have a 2016 LT2 Traverse with the full NAV head and BOSE surround sound, and have never had a problem with MyLink recognizing my iPhone 7 when I connected it using an Apple USB/Lighting connector, until today. I plugged the phone in, as usual, and the iPhone file menu came up on the MyLink screen, again as usual. The problem, after selecting a podcast, the file wouldn't play. OK, I disconnected and reconnected the iPhone, screen showed "USB Device Connecting" then "Unsupported Device" I tried a cold reboot of the phone and reconnected, same response. I shut off the MyLink head and shut off the engine, opened the door to clear the power to the head, tried to reconnect again after another cold reboot of the phone, and same USB Device Connecting" and eventual "Unsupported Device" response.

As I said, it used to work great and now it's not. Any Suggestions?
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post #2 of 5 (permalink) Old 02-11-2017, 01:58 PM
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Re: iPhone 7 not connecting to MyLink via USB

Try a different cord?

2010 Acadia AWD Gold Mist SLT2
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post #3 of 5 (permalink) Old 02-13-2017, 09:52 AM Thread Starter
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Re: iPhone 7 not connecting to MyLink via USB

By way of follow-up, the problem disappeared the following day(!) I had tried using a different cord the day the problem occurred, and the problem persisted. I checked the cords on my home stereo usb audio input and all was well with the connection. Guess it might have been a one-off glitch in the head (too much button pushing on my part?). At least that's what I hope.
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post #4 of 5 (permalink) Old 03-02-2017, 01:06 PM
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Re: iPhone 7 not connecting to MyLink via USB

Quote:
Originally Posted by Phil12
By way of follow-up, the problem disappeared the following day(!) I had tried using a different cord the day the problem occurred, and the problem persisted. I checked the cords on my home stereo usb audio input and all was well with the connection. Guess it might have been a one-off glitch in the head (too much button pushing on my part?). At least that's what I hope.
I bought a used iPhone 5 just to keep in the Traverse as a music "server" and it occasionally will not connect even though it's always connected.

-Chris

-----------------------------------------<br />2017 Chevrolet Traverse 1LT AWD<br />Mosaic Black Metallic, Ebony Interior<br />Towing, Style & Technology Package<br />WeatherTech Front, Cargo Liner<br />-----------------------------------------
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post #5 of 5 (permalink) Old 05-23-2017, 01:27 PM
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Same Problem

Whenever we disconnect our iPhone or iPad, it won't reconnect. Tried unplugging and plugging it back in. Had to pull over to shut down and open the door to "reset" the system to no avail. Yes, the next day it works fine. Frustrating especially on a long trip.
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