Originally Posted by RedSoxKev316
Hi everyone! I just signed up for this forum after searching the code P0008 for my 2009 Traverse. I too had the same code come up when my check engine light came on at approx 40,000 in December. I had the light cleared and it stayed off for 2 weeks, then I had it checked and cleared again where it came on one day later. I brought it back to the dealership, they cleared the code and said it was all set, ten minutes later the light came on. It has been to the dealer 4 times now and GM has advised them that the engine oil was dirty and that "too much gunk" was built up on the timing chain. They also advised the dealership to change the oil and "flush it". After they did this the light stayed off for approximately 100 miles. Same deal, brought the Traverse back, where they changed the oil, reset the light and then it came back on after 10-15 miles. I just had the light reset this morning at the dealership and GM had told them to have me "record the mileage". It took 28 miles to come back on.
According to the dealership GM has not come across many of these issues and this is what they are having the dealers do. After I called the service advisor this morning to tell him the light came on after 28 miles and he told me that the service manager was going to contact GM again and let them know. He also warned me that they may need to take tear the engine down to find the problem, the issue with this is that there are no GM mechanics in my area who are "trained" to work on the engine. I'm frustrated because of having to go back so many times, what can I do?
I'll try to assist here, if I can. I will give you facts, I'm confident you understand this issue cannot be handled with high emotion, threats, screaming or fists. It just don't work that way.
First, welcome to the Traverse site, you'll find much information from many fine folks.
You don't say where you are located, but you may be in line for the lemon law buy back, depending on your state. Where are you?
You also say you have 40,000 miles? on your vehicle, seems like a lot for a '09. Clarify, please.
Have you had a meeting with the dealerships' service manager or service director, regarding this issue? The service advisor won't help, at this point, you need to go beyond, perhaps way beyond. To take things in an orderly manner is the best approach, for you and for Chevrolet.
My initial concern is with the "management" of your dealership ..... it is glaring at me. If they have not had the interest to send their techs to GM Training for the engine, how caring are these folks about their business and their customers? To me, that's a real big red flag ! It tells me to get out and FAST !
I don't understand how the dealership has avoided the issue of training, since the ASM ( Area Service Manager ) from Chevrolet has all the facts and figures as to who is going to school and for what classes. GM Training has ALWAYS been a high priority, and with the technology in todays vehicles, training is even more important. Chevrolets' intentions are good, but the good intentions fall apart many times when it gets to the dealership level. Some dealers are simply not "customer orientated", when it comes to customer service satisfaction. A sorry statement, but accurate.
I don't see a happy ending here, at this dealership .... if the techs don't know what they are doing, it's an uphill battle. Don't allow this dealership to take your engine apart!! I would request, in a professional manner, the opportunity to sit down and speak with the Chevrolet Area Service Manager, who is the factory representative for your selling dealerships' service department. I would make this request either through your service manager, and if Mr or MS Service Manager acts like they're not interested in assisting you, I would contact Chevrolet Customer Service and ask them to make arrangements for you to take your vehicle to a Chevrolet facility where the techs are up to speed with training and the service management is willing to assist. If you have a problem with the person at Chevrolet Customer Service, ask to speak with the Chevrolet Customer Service Manager.
If it were my vehicle and I was going through the frustration you are experiencing, I would find another facility.
It is ALWAYS good to have Chevrolet guiding your direction as to where you go, for the next dealer will be well aware of your concerns ( through Chevrolet ) and the next dealer will be aware that you are an indivdual who knows and understands how to get assistance ....through Chevrolet.
My history is with Chevrolet, if I can assist here online, I will do my best for you.