Recall - Water Pump Shaft April 4, 2013 - Chevy Traverse Forum: Chevrolet Traverse Forum
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post #1 of 223 (permalink) Old 04-12-2013, 06:50 PM Thread Starter
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Recall - Water Pump Shaft April 4, 2013

I was advised yesterday that a recall is out on my vehicle - a 2010 Traverse - that has something to do with the Water Pump Shaft. The recall was released on April 4, 2013.

I've checked out a couple of USA and Canadian recall sites but have found nothing specific to the water pump. Anyone have anything concrete on this?
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post #2 of 223 (permalink) Old 04-12-2013, 08:45 PM
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Re: Recall - Water Pump Shaft April 4, 2013

Interesting!

2010 Traverse 1LT<br />Built 3/10 in Lansing, MI<br /><br />Ontario, Canada
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post #3 of 223 (permalink) Old 04-12-2013, 08:47 PM
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Re: Recall - Water Pump Shaft April 4, 2013

Who advised you? Did you get a document stating this? If so, can you scan it and put it up here?

2010 Traverse 1LT<br />Built 3/10 in Lansing, MI<br /><br />Ontario, Canada
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post #4 of 223 (permalink) Old 04-12-2013, 09:12 PM
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Re: Recall - Water Pump Shaft April 4, 2013

Definitely push the envelope and call Chevrolet Customer Assistance Center to get more details about this.
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post #5 of 223 (permalink) Old 04-12-2013, 09:22 PM
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Re: Recall - Water Pump Shaft April 4, 2013

Quote:
Originally Posted by Carl_NDelta
I was advised yesterday that a recall is out on my vehicle - a 2010 Traverse - that has something to do with the Water Pump Shaft. The recall was released on April 4, 2013.

I've checked out a couple of USA and Canadian recall sites but have found nothing specific to the water pump. Anyone have anything concrete on this?
Hello Carl_NDelta,

I would like to assist you in regards to this recall. Recalls are VIN specific. If you could provide me with your VIN#, I can look into this further for you!

Jessica
Chevrolet Customer Care

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post #6 of 223 (permalink) Old 04-12-2013, 10:35 PM
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Re: Recall - Water Pump Shaft April 4, 2013

No recall on nHTSA site.
At best you were told about a TSB
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post #7 of 223 (permalink) Old 04-13-2013, 01:10 AM
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Re: Recall - Water Pump Shaft April 4, 2013

customer satisfaction campaign...

2009-2013's

#13079: Customer Satisfaction - Water Pump Shaft Seal Leaks - (Apr 5, 2013)
Dealers are to check the engine coolant level and, if necessary, add the proper mixture of coolant directly to the radiator and the coolant recovery tank.
THIS PROGRAM IS IN EFFECT UNTIL APRIL 30, 2015.

2010 FWD LT1-Gold Mist Metallic- seats 8.
Build Date- July 31, 2009-2nd day of Spring Hill 2010 production.
2013 Equinox 3.6L - 60,000
2010 Traverse 3.6L- 127,000
2003 Trailblazer 4.2L- 180,000
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post #8 of 223 (permalink) Old 04-13-2013, 01:13 AM
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Re: Recall - Water Pump Shaft April 4, 2013

#13079: Customer Satisfaction - Water Pump Shaft Seal Leaks - (Apr 5, 2013)

Subject: 13079 — Water Pump Shaft Seal Leaks

Models: 2009-2013 Buick Enclave
2009-2013 Chevrolet Traverse
2009-2013 GMC Acadia
2009-2010 Saturn Outlook
Equipped with HFV6 Engine (LY7, LLT)
THIS PROGRAM IS IN EFFECT UNTIL APRIL 30, 2015.

Condition
Certain 2009-2013 model year Buick Enclave, Chevrolet Traverse, GMC Acadia and 2009-2010 model year Saturn Outlook vehicles equipped with HFV6 Engine (LY7, LLT) may experience leaks from the water pump shaft seal. These leaks are often due to vehicle operation with a low engine coolant level. Proper maintenance of the engine coolant level will increase shaft seal reliability and help ensure that the water pump operates as intended.

Correction
Dealers are to check the engine coolant level and, if necessary, add the proper mixture of coolant directly to the radiator and the coolant recovery tank.

Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Parts Information
Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Part Number
Description
Quantity/Vehicle
12346290 - US
10953464 - CN
COOLANT, ENGINE (DEX-COOL)
As Needed
(Submit as Net Item)
Service Procedure
Open the hood of the vehicle.
Note: The vehicle must be on a level surface when checking the coolant level.
Check to see if coolant is visible in the coolant recovery tank.
If the coolant inside the coolant recovery tank is boiling, do not do anything else until it cools down.
If coolant is visible but the coolant level is not 1 cm (.394 in) above the FULL COLD mark, add a 50/50 mixture of clean, drinkable water and DEX-COOL coolant to the radiator. Proceed to step 3.
If the coolant level is 1 cm (.394 in) above the FULL COLD mark, proceed to step 3.2 to determine if the coolant is at the base of the radiator filler neck.
Warning: An electric engine cooling fan under the hood can start up even when the engine is not running and can cause injury. Keep hands, clothing, and tools away from any underhood electric fan.
Warning: Steam and scalding liquids from a hot cooling system can blow out and burn you badly. They are under pressure, and if you turn the surge tank pressure cap—even a little—they can come out at high speed. Never turn the cap when the cooling system, including the surge tank pressure cap, is hot. Wait for the cooling system and surge tank pressure cap to cool if you ever have to turn the pressure cap.
Add the proper mixture of coolant directly to the radiator, but be sure the cooling system is cool before this is done.

Detach the fasteners and lift off the panel that covers the radiator cap.
Remove the radiator pressure cap when the cooling system, including the upper radiator hose, is no longer hot. Turn the pressure cap slowly counterclockwise about one full turn.
Keep turning the pressure cap slowly and remove it.
Fill the radiator to the base of the filler neck with the proper DEX-COOL coolant mixture.

Fill the coolant recovery tank to 1 cm (.394 in) above the FULL COLD mark.
Reinstall the cap on the coolant recovery tank but leave the radiator pressure cap off.
Note: If coolant begins to flow out of the filler neck at any time during this procedure, reinstall the pressure cap.
Start the engine and let it run until the upper radiator hose feels warm.
Start the engine and let it run until the upper radiator hose feels warm.
Determine the coolant level. If the coolant level inside the radiator filler neck is low, add more of the proper DEXCOOL coolant mixture through the filler neck until the level is back up to the base of the filler neck.
Caution: If the pressure cap is not tightly installed, coolant loss and possible engine damage may occur. Be sure the cap is properly and tightly secured.
Reinstall the pressure cap. Be sure to secure it tightly.
Install the panel that covers the radiator cap.
Close the hood of the vehicle.

2010 FWD LT1-Gold Mist Metallic- seats 8.
Build Date- July 31, 2009-2nd day of Spring Hill 2010 production.
2013 Equinox 3.6L - 60,000
2010 Traverse 3.6L- 127,000
2003 Trailblazer 4.2L- 180,000
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post #9 of 223 (permalink) Old 04-13-2013, 10:41 AM
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Re: Recall - Water Pump Shaft April 4, 2013

I didn't see any mention of replacing the water pump, just for the tech to add coolant to the proper level. Kind of a catch 22. Why was the coolant low? Perhaps from a leaky seal, which now they just tell the tech to fill to the correct level.

What am I missing?

2010 Summit White Traverse LTZ,&nbsp; SOLD 4/2012 <br />2015 Traverse 2LT Siren Red Tintcoat-36 Month Lease
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post #10 of 223 (permalink) Old 04-13-2013, 02:29 PM
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Re: Recall - Water Pump Shaft April 4, 2013

Quote:
Originally Posted by ls973800
I didn't see any mention of replacing the water pump, just for the tech to add coolant to the proper level. Kind of a catch 22. Why was the coolant low? Perhaps from a leaky seal, which now they just tell the tech to fill to the correct level.

What am I missing?
I agree. Nothing to remedy the leaking seal.

2011 Traverse 1LT AWD<br />Cyber Grey Metallic<br />
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